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Terms and conditions

Terms and conditions training delivery

Terms and conditions training delivery

These Terms and Conditions govern the participation and sign-up process for the (virtual) instructor-led training as offered under (the “Productsup Academy”). Your access to and use of this website, as well as all related websites operated by the Productsup Academy, is subject to the following terms and conditions and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification, the terms and conditions below. Acceptance of these terms is necessary to follow the training. Participants will be able to find these terms in a template in Arlo (the training management system).

Limited Space

Registrations are accepted on a first-come, first-served basis. Confirmation of your booking will be emailed to you upon receipt of your booking. Detailed instructions on how to join will be sent to you no later than one week prior to the course date or upon registration for the bookings received within one week of the course date.

Course content and process

The content covered during the courses and the chosen teaching methods are at the discretion of Productsup, unless stated otherwise.


Productsup reserves the right to cancel any course due to insufficient registered participants, or due to events beyond Productsup’s reasonable control. In the unlikely event of cancellation, registrants will be notified and the course will be rescheduled to a later date if preferred by the registrant. Where at Productsup’s discretion, the canceled course is not rescheduled, the registration fee will be entirely refunded to registrants. Any additional costs incurred by the registrant to attend the course will not be reimbursed by Productsup. Registrants can cancel their registration up to 72 hours before the start of the course without penalty and with the entitlement to receive a refund of the registration fee. In the event in which registrants notify their cancellation of their participation to the event 72 hours before the start of the course, 50% of the registration fee will need to be paid. Registrants from the same organization can switch seats until the start of the course without any costs. Cancellations must be notified in writing to All notices shall be deemed to have been given upon confirmation of receipt by receiving party.

No show

When a registrant does take part to the registered course without notification, 100% of the participation fee will need to be paid.


Any due payment shall be transferred and received in full by Productsup prior to the course start date.

Privacy during and after courses

Details of registered delegates and speakers (name, job title, company name, country only) will be placed on the attendee list, or within virtual sessions and will be shared with all delegates. Sessions can be recorded for educational purposes and images and voices of participants may be taken during the sessions. By booking into a course/event you are confirming that you are aware of this and have no objections to your image or voice appearing in any material issued by Productsup after the meeting. However, if for any reason you do not wish Productsup to use your image or voice please let us know. Registrants agree with course-related communications from Productsup, such as but not limited to confirmation emails, course feedback forms, additional course content, and follow-up course recommendations.
By participating in the course, Registrants explicitly agree with Productsup Privacy Policy available at

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